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Artigos Call Centers / Contact Centers

DownloadCapacity Planning Manager: O profissional capaz de dimensionar um Call Center
by Revista Cliente & Serviços

DownloadCallCenter Return Over Investiment
by Katherine Miller, IIT Research Institute

DownloadSimulation The Best Way to Design your CallCenter
by Vijay Mehrotra, Onward Inc.
DownloadUsing Simulation in CallCenters
by Eddie B. Pruitte, Jr., Navy Federal Credit Union
DownloadSimulation: A Key to CallCenter Management
by Rupesh Chokshi, Project Manager, AT&T Laboratories
DownloadThe role of Simulation in CallCenter Management
by Dr. Roger Klungle, Manager, Business Operations Analysis, AAA Michigan
DownloadOtimizando sua Central de Atendimento através de Simulação

Optimizing Your Call Center Through Simulation
by Bill Hall, Call Center Services and Dr. Jon Anton, Purdue University

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